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FlexOne DMS is a centralized web based solution on Software as a Service – SaaS model and Is offered on Fixed monthly Charges or Pay per use model
Numerous DMS experts have contributed to features in FlexOne which help in Optimising cost and Increased Customer satisfaction, Revenue and Efficiency
| Functions | Features | Advantages |
|---|---|---|
| Latest technologies used for “Ground-up DMS” | Reduces bandwidth requirements & improves response time | Improves user Experience and decreases Costs |
| Improved Workflow for ease of use and efficient transactions | Data once entered moves seamlessly from one transaction to another | Increases Efficiency and Improves Customer Satisfaction |
| Standard Interfaces available for OEM and Third-Party systems | Alerts and messaging Templates as per STAR Standards for seamless information flow | Improves Flexibility and time to incorporate changes required |
| SMS and email alerts/workflow for specified events | Keeps all stakeholders including Customers aware of all actions/events | Leads to Customer satisfaction, Increased efficiencies increasing After Sales revenues |
| Customized user reports with Scheduled delivery | Custom reports can be delivered to respective email ids without logging into DMS | Easy access to reports – Anytime, Anywhere. Increases efficiency and decreases time spent on the system |
| Parts Locator for easy access to Parts across the Dealer Network | Exposed Parts available across Dealer network can be viewed & procured | Improves Customer satisfaction and helps Dealers maintain optimum inventory levels |
| Graphical interface for service booking & workshop scheduling | Dashboards help monitor progress of vehicle, workshop performance & technician efficiency | Increases Service Efficiency and Customer Satisfaction |
| SPA and campaign information available during RO opening | Service promotional activities can be scheduled for up selling or cross-selling based on vehicle age | Increased Service Revenue and Customer satisfaction |
| Centralized CRM and vehicle history | CRM & vehicle history is available (real-time) at all locations across Dealerships | Better service levels which improve customer satisfaction and upsell opportunities |
| Functions | Features | Advantages |
|---|---|---|
| Mobility enabled for transactions via various devices | Users can transact through Smartphones, tablets, and Handheld devices from anywhere | Increases Efficiency and Customer Satisfaction. Decreases cost and time spent. Users need not visit Dealerships to access information. |
| Centralized database for extensive Business Intelligence | Allows Extensive Business Intelligence and Analytics for Dealers | Improves efficiency and overall performance. |
| Data consolidation for multiple Dealer locations | Data consolidation for multiple Dealer locations | Improves Dealer efficiency and Control on operations. |
| Customer Identity management | Customer Identity management | Improves Customer satisfaction and overall CRM. |
| Cloud-based solution with hosting options | Cloud-based solution offered as “Hosted Model” or “On-premise”. BYOD implementation allows access on the go | Flexibility to plan Capex and Opex. |
| Analytics available for Dealers with predefined KPIs | Analytics available for Dealers with predefined KPIs and Dashboards | |
| Analytics accessible across multiple locations | Analytics can be run by Dealers across their multiple locations | |
| Unique Customer ID for unified view across Dealerships | Unique Customer ID across Dealerships provides a unified view to the Group | |
| Flexible hosting options with hybrid pricing models | Flexible options for Hosting. Hybrid pricing models can be offered with a combination of Capex and Opex options |
| Updates & Enhancements | Design Architecture | Application Usability |
|---|---|---|
| Updates & enhancements can be quickly implemented | Design Architecture enables Vertical and Horizontal scalability | Application can be used by any number of users from any location. |
| Quick turnaround for user-mandated or regulatory changes | Ease of setup of Locations and Users | Deep Domain Expertise in the team and Application knowledge enables Quick Turnaround for any User mandated or Regulatory changes |
| Scalability for increased functionality or number of Users | Works on Broadband with Data Cards for redundancy. Enables BYOD across Users. | Application can be scaled to accommodate increased functionality or number of Users quickly and at optimum cost. |
| Centralized setup for all locations and Users | Efficient Back-office team also available. | Quick Time to Market and Increased efficiency. High User Satisfaction. |
| Planned cash flows | Decreases per Location cost significantly. Huge savings in Capex for third-party software. |
| Data Handling & Security | Infrastructure Monitoring & Backup | Advantages |
|---|---|---|
| Data handled in world-class facilities | Redundancy built in all levels of infrastructure as well as database | Data is secure while Costs are maintained at Optimum levels |
| Data Security | Maximum uptime due to Disaster Recovery implementation | Data is secure when transmitted across locations |
| Hosted from a Tier III Data Center with high-security levels | Technology used to Encrypt / Decrypt the Data during transmission | No Data loss as back-up is automated and centralized. System availability is high |
| Back up and maintenance activities are scheduled and monitored | Redundant Infrastructure and Databases offer for High Availability > 99.9% | Systems are available all the time with practically “zero downtime” |
| Tier III Data Center Disaster Recovery (DR) and Business Continuity | Maximum uptime for optimum operations |
| FlexOne Advantage | FlexOne Feature | Commercial Requirement |
|---|---|---|
| Capex and Opex can be planned. Win – Win situation for both Partners | No Expensive “Product License Fees” and “AMC fees”. | Parts Locator for easy access to Parts Can be offered on SaaS Model with flexible pricing options |
| Minimal Cost on managing the Applications. Maximum ROI on investments | Hosted Model with Application and Infrastructure Management enables huge savings | Total Cost of Ownership (TCO) is lowest offered in Industry |
| Computing Infrastructure and resources can be scaled down. Infrastructure can be made available as and when required | Superior design and features enables Reduced Total Cost of Ownership | Optimum Investment on Infrastructure |
| Lowest TCO, Improved response times and better efficiencies | Centralized Infrastructure and Database will be managed and monitored continuously for Optimum performance | Minimum Costs due to Optimum performance |
FlexOne is much more cost effective than locally installed software since it can be hosted on the Cloud and reduces TCO significantly